Cancellation, Refund & Outbid Policy
Digital Software Asset Licenses · Merchant of Record (MoR) Settlement via Dodo Payments Inc.
All checkout orders, recurring digital ad reservations, and micro-auction holds on TheBrandAttire are billed by Dodo Payments Inc., acting as authorized Merchant of Record. Products sold consist of Digital Sponsorship Asset Licenses, Digital Software Services, High-Resolution Vector Creative Packages, and Telemetry Verification Passes.
"The Brand Attire is a digital technology platform providing tools for marketing campaign management. We do not provide physical staffing services, employment agency services, or guaranteed in-person outcomes."
"Certain promotional campaign slots and digital listing fees are strictly non-refundable once activated, as server resources, digital placement queues, and campaign configurations are instantly allocated. For auction-style or competitive placement slots, any outbid principal amounts (minus non-refundable processing fees and platform service charges clearly disclosed at checkout) are automatically credited back according to our platform schedules."
"All transactions are processed securely. Platform service fees and third-party payment gateway transaction costs are non-refundable on executed or canceled campaigns to cover administrative and digital processing expenses."
When submitting a bid for a digital attire sponsorship license, a 5% non-refundable platform verification fee is charged upfront to cover cryptographic anti-spam defenses. If outbid prior to auction close, 100% of your core escrow bid principal is automatically refunded back to your original payment method via Dodo Payments. Sidebar digital advertising banners ($1,000/week) and Priority Queue bookings are strictly 100% non-refundable once activated.
1. Outbid Return Policy & 5% Anti-Spam Retention
When your digital sponsorship bid is outbid by another brand prior to auction timer expiration:
- Automated 100% Core Escrow Refund: The core bid principal is instantly released and remitted back to your original credit card, Apple Pay, Google Pay, or Indian UPI account via Dodo Payments. Core escrow refunds post within 2 to 5 business days for cards, or 24–48 hours for UPI/RuPay.
- 5% Anti-Spam Platform Verification Fee: The upfront 5% platform verification fee is non-refundable and retained by TheBrandAttire to cover anti-bot software defenses, live queue locks, and cryptographic verification infrastructure. (e.g., On a $3,000 bid + $150 fee = $3,150 pre-auth, the $3,000 escrow is refunded in full, and the $150 verification fee is retained).
- Zero Platform Penalty: TheBrandAttire charges 0% cancellation or exit penalties on outbid returns.
2. Strict Finality of Winning Bids (Digital Goods Delivery)
All winning digital sponsorship auction bids post-closure are final, binding, and non-refundable:
- Instant Digital Delivery: Upon auction completion, high-resolution vector artwork files (.SVG/.AI/.PNG) and digital asset licenses are rendered and delivered immediately to the winning brand and creator. Because digital assets are delivered instantly, bids cannot be cancelled post-closure.
- No Refunds for Marketing Variations: Refunds are NOT granted for changes in sponsor preferences, outranking on secondary metrics, or lower-than-anticipated impression volume.
- Duplicate Billing Protection: In the event of a technical processing error or duplicate charge, billing support will issue an immediate 100% refund upon audit.
3. Creator Non-Performance Guarantee & Escrow Reimbursement
Escrow payouts to independent creators are strictly contingent upon verified digital media proof:
- Mandatory X.com Proof: Creators must publish a public post on X.com (formerly Twitter) containing photographic or video proof wearing the apparel with the sponsor decal during active event hours and tag @thebrandattire.
- Non-Performance Sponsor Refund: If a creator fails to attend the event or fails to publish verified proof on X.com within 24 hours of event conclusion, the auction is declared null and void, and 100% of the held escrow principal is refunded to the sponsor via Dodo Payments.
4. Rotating Sidebar Banners & Queue (100% Non-Refundable)
Payments for 10-second rotating desktop sidebar sponsor banners ($1,000/week) and Priority Queue bookings are strictly 100% non-refundable under any circumstances. Because global inventory is hard-capped at 10 spots worldwide (5 Left, 5 Right) with immediate scheduling locks, no refunds, chargebacks, or pro-rated cancellations are allowed once booked or queued.
5. Strict Chargeback Protection & Dispute Escalation
By completing a transaction via Dodo Payments, you agree to submit any billing questions or refund requests to [email protected] prior to initiating a chargeback with your card issuing bank. Unjustified chargebacks filed for delivered digital software licenses or outbid fee retentions violate our Terms of Service and will result in account blacklisting and collection procedures.